Frequently Asked Questions

Ride TV is the streaming home of Western performance: every discipline and the biggest events in one subscription. Your membership includes:

• Training from top horsemen across ten disciplines, from all-around to working cow horse
• BarrelRacing.com Videos and Horse&Rider OnDemand, no extra subscriptions needed
• Livestreams and event coverage from The Patriot, Pink Buckle, Ruby Buckle, Cinch RSNC and more
• New footage every week, so there's always something fresh in your queue

Start with a 3-day free trial and pay nothing today. When the trial ends, your subscription starts automatically at the monthly or annual price you picked when you signed up.

Don't want to continue? Just cancel before your trial ends and you won't be charged.

That's a temporary $1 hold (not a charge) used to verify your card and prevent fraud. It drops off your account within a few days. The hold is always in U.S. dollars, so your bank may show it converted to your local currency.

Head to the Browse page and use Search at the top of the page. You can also filter the full library by discipline.

Don't see the trainer you're looking for? We'd love your recommendation. Email memberservice@equinenetwork.com.

Yes. Add any title to My List and it'll be waiting for you. On Apple TV, My List lives under Library at the top of the app; press and hold a title to add it.

Both plans renew automatically at the end of each month or year until you cancel.

You're billed on the same date each cycle that your paid subscription started. For example, if your first charge was March 15, your next monthly charge is April 15.

How you cancel depends on where you signed up.

If you signed up on the Ride TV website:

1. Sign in and click your profile icon in the top-right corner.
2. Go to Billing & subscription, then click Manage subscription.
3. Click Cancel subscription. Choose "No thanks, I want to cancel" (the other options pause your account instead).
4. Click Continue, then Confirm cancellation.

You'll get a confirmation email, and you keep full access until the end of your current billing period or trial.

If you signed up through an app store, you'll need to cancel there. We can't cancel these for you:

• Cancel through Apple (iPhone, iPad, Apple TV)
• Cancel through Google Play (Android phone, Android TV)
• Cancel through Roku (Roku channel)
• Cancel through Amazon (Fire TV, Fire tablet)

Yes. If you're on a monthly plan purchased on our website, you can pause for one, two or three months. You won't be charged while paused, and you won't have access to videos during that time.

1. Click your profile icon, then Manage subscription.
2. Choose the Pause option and select how long.

The pause starts on your next billing date. You can unpause anytime; you'll be charged that day and a new billing cycle begins.

1. Click your profile icon and go to Billing & subscription.
2. Click Manage subscription and pick your new billing frequency.
3. Click Confirm.

The new rate kicks in at the end of your current billing cycle.

Because every new member gets a free trial before being billed, we don't offer refunds. To avoid another charge, cancel before the end of your current billing period or trial. You'll keep access until that period ends.

If you believe your situation warrants an exception, email memberservice@equinenetwork.com and we'll review your account.

1. Sign in, click your profile icon and choose Account settings.
2. Select Billing & subscription, then Payment method.
3. Enter your new card details and click Save.

Subscribed through an app store? Update your payment method in that store instead.

Ride TV charges usually appear on your statement starting with "OTT*". If you see one you don't recognize, email memberservice@equinenetwork.com with:

• The last 4 digits of the card
• The date of the charge
• How the charge appears on your statement

Please never send your full card number by email.

The most common cause is your bank blocking the charge, so call your bank or card provider first. If they confirm nothing is blocked, email us and we'll take a look.

Your receipt is at the bottom of the confirmation email we sent when you subscribed. For a renewal receipt or a re-send, email memberservice@equinenetwork.com.

Yes. Our payment processor is certified PCI Service Provider Level 1, the highest level of certification available, and all checkout and account pages are encrypted with HTTPS.

1. Go to the password reset page (or click Sign in, enter your email, then Reset your password).
2. Enter the email address on your account and submit.
3. Open the email we send you and click the link to set a new password.

Small differences in your email address count as a completely different account. Double-check for:

• Typos when you first signed up. Find your original "Start watching" welcome email to confirm the address.
• Punctuation: jane.doe@gmail.com and janedoe@gmail.com are treated as different.
• Domain: @gmail.com and @googlemail.com are treated as different.

Still stuck? Email memberservice@equinenetwork.com.

Your content now lives on Ride TV. To access your updated subscription:

1. Reset your password using the email you signed up with.
2. Download the Ride TV app to access all your footage plus every new video.

Sign in, click your profile icon and choose Account settings. Click Email, enter your new address and click Save.

Each account can stream on a limited number of devices at once. To fix it, sign out on one device, or click Manage devices and then Confirm when the message appears.

If you haven't signed in for a long time, we may log you out for security. Just sign back in.

Sometimes an app purchase takes a moment to connect. Try this:

If you can't sign in: make sure you're signed out, then tap Restore purchase (or Link to an existing subscription) at the bottom of the sign-in screen.

If you're signed in but videos show a lock:

1. Tap the Settings tab in the bottom-right of the app.
2. Tap Manage account, then Manage subscription.
3. Confirm your subscription is active, or tap Restore purchase.

Email memberservice@equinenetwork.com and ask us to delete your account. Once processed, your data is permanently removed. If you have an active subscription, be sure to cancel it first.

1. Search for Ride TV in your device's app or channel store and install it.
2. Open the app and select Sign in. An activation code will appear on screen.
3. On your phone or computer, go to ridetvgo.tv/activate and sign in.
4. Enter the code and click Activate. Your TV will refresh and you're ready to ride.

On Roku, you can also go to Settings → Log in or subscribe → Log in and enter your email and password directly.

Yes. Find the Ride TV app in your TV's app store, open it and select Log in. You can sign in with your email and password, or scan or enter the activation code at ridetvgo.tv/activate.

• Samsung: 2018 models and newer
• LG: webOS models
• VIZIO: 2016 models and newer. Press the V or Home key, then go to Apps → App Search.

Make sure your casting device and TV are on the same Wi-Fi network.

Chromecast (from a computer):

1. Open the video in the Google Chrome browser.
2. Click the Cast icon in the player, or open Chrome's menu and choose Cast.
3. Select your Chromecast. Use the controls on your computer to pause, rewind or turn on captions.

AirPlay (from iPhone or iPad):

1. Open the video, tap the screen to show the player controls, then tap the AirPlay icon.
2. Choose your Apple TV or AirPlay-compatible TV. Enter the passcode if one appears.

You can also use Screen Mirroring from your iPhone or iPad's Control Center.

Download the Ride TV app from the App Store or Google Play, open it and tap Sign in. Enter your email; you can use your password or tap the sign-in link we email you.

Tip: if the email link doesn't work on the same device, open it on a different one.

Yes, in the iPhone, iPad and Android apps. Look for the download icon on a video to save it to your device; perfect for the barn or the road.

• Once downloaded, you have 30 days to start watching offline.
• After you press play, you have 48 hours to finish before reconnecting to the internet.
• Downloads stay inside the app and can't be moved to other storage.

For the best experience on a phone or tablet, use the Ride TV app; some protected content won't play in mobile web browsers.

Captions aren't available on every video. When they are:

• Computer: click the CC button below the player. Use Settings → CC/subtitles → Customize to change font size and color.
• iPhone, iPad & Android: tap the subtitles icon in the top-right of the player.
• Apple TV: swipe down on your remote's touch surface while a video plays.
• Roku: Home → Settings → Accessibility → Captions mode.
• Fire TV: press the Menu button during playback and select Turn subtitles on.

Ride TV streams Ranch Sorting, Barrel Racing and Western Performance events live, plus on-demand replays from The Patriot, Pink Buckle, Ruby Buckle, Cinch RSNC, NRCHA events and more. See what's coming up on the Event Coverage page.

Some marquee events, like the WRCA World Championship Ranch Rodeo, are offered as separate event packages you can pre-order. Check the event page for what's included.

A fast, steady connection makes the biggest difference. Here's the minimum speed for each quality level:

Watching at an event venue or on a work or school network? Firewalls can block streams; try a different connection.

Casting live video from the web player isn't supported yet. To watch live on your TV, use the Ride TV app on your TV device, or connect your computer to the TV with an HDMI cable.

1. Go to the gift checkout page.
2. Choose how much time you'd like to give.
3. Enter your email, your recipient's email, a personal message and a delivery date.
4. Add your payment details and click Complete purchase.

Gifts arrive at 9:00 a.m. Eastern on the date you choose and never expire as long as the content is available.

1. Open the gift email (from support@vhx.tv; check spam if you don't see it) and select Redeem.
2. Create your account, or sign in at the top of checkout if you already have one.
3. Select Start watching.

No credit card is needed during your gift period. If you'd like to keep watching afterward, add a payment method before the gift ends and your subscription will continue automatically.

New members: enter the code in the promo field at checkout and click Apply.

Current members: go to Account settings → Billing & subscription → Promotions or gift, enter the code and click Apply.

On any device:

• Check your internet speed; you need at least 3 Mbps for HD.
• Restart your router or modem, or try a different connection.
• Turn off home internet filters (like Circle or Net Nanny), which can interrupt streaming.
• Lower the video quality in the player settings.

On a computer: update your browser, clear its cache, or try a private/incognito window.

In an app:

1. Sign out and sign back in.
2. Close the app, turn Wi-Fi off and on, then reopen.
3. Restart your device.
4. Check for an app update, or delete and reinstall the app.

No problem. Sign in with the email you used at checkout and you'll have access right away. Still can't get in? Email memberservice@equinenetwork.com.

First, make sure you're signed in and your subscription is active. Then try the buffering steps above. If it's just one video, email us the video's title so we can test it.